We are currently looking for a Service Desk Analyst. We have 1 open position. Please apply and we can discuss!
Location: Remote
Salary: $18–$21/hr
Benefits: Full benefits
Type: Contract
Sponsorship Available: No
Must Have Skills:
- At least two years working in a customer-facing service position, plus a minimum of one year delivering technical assistance or comparable hands-on experience.
- Prior exposure to help desk or call center settings is a plus, along with comfort using Microsoft Office and collaboration platforms such as Zoom and Teams.
- An understanding of operating systems, networking basics, and higher-ed platforms like learning management, student information, and ERP systems is preferred.
- An associate degree in a technology-related discipline, or a comparable mix of schooling and work history; CompTIA credentials or something similar are strongly valued.
- Excellent communication skills both in writing and speaking, paired with a self-driven, thorough approach and the ability to thrive within a distributed team.
- Willingness to keep a flexible schedule that may involve after-hours or on-call coverage, while juggling multiple tasks, setting priorities, and supporting process enhancements.
Responsibilities:
- Act as the initial contact for all technology-related requests coming in through phone lines or the ticketing platform.
- Reply quickly to user questions while upholding a high standard of service in line with the organization's guiding principles.
- Log all troubleshooting steps and progress notes within the shared ticketing system, ensuring tickets are properly assigned and tracked through resolution.
- Perform initial review of incoming requests and route them to the appropriate team when escalation is needed.
- Identify, test, and remotely fix technical problems ranging from simple to moderately complex.
- Support users across Microsoft applications, operating systems, browser-based tools, SIS, Workday, Salesforce, cloud telephony, collaboration software, and remote desktop tools, keeping them updated on request status according to service level goals; other tasks as assigned.
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.