We are currently looking for a IT Technical Account Manager. We have 1 open position. Please apply and we can discuss!
Location: Seattle, Washington
Salary: $80-100K base (depending on certifications and experience) + Bonus
Benefits: Full benefits
Type: Contract to Hire
Sponsorship Available: No
Must Have Skills:
- Prior background working within a managed services provider (MSP) setting is essential for this position.
- A strong technical foundation is required, as this functions more like a consulting or vCIO type of role rather than a standard support job.
- Solid familiarity with Microsoft enterprise solutions along with broad general IT expertise is needed.
- Excellent interpersonal abilities and direct client-facing experience are a must, since this individual serves as the primary point of contact for customers.
- Must be capable of explaining products and their business impact in a way that clients can easily understand and act upon.
- Industry certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall credentials are considered a significant advantage.
Responsibilities:
- Deliver in-depth technical consultations to IT clients at an advanced level on a quarterly cadence.
- Offer technical guidance throughout the early stages of the sales cycle, walking clients through the Maturity Model elements and helping shape a technology roadmap.
- Draft and build out scopes of work covering IT software as well as hardware deployment projects.
- Lead client meetings and strategic planning discussions aimed at keeping customers satisfied, retaining them, and growing the overall account portfolio.
- Support, mentor, and guide the IT Engineers who service a large team of outside sales staff.
- Cultivate and sustain 'trusted advisor' partnerships with the service desk, sales groups, and clients, while continually expanding knowledge of key vertical markets, regulations, compliance needs, and broader industry trends.
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.